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Frequently asked questions
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FAQ
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Our goal is to have our customers to be satisfied with all the services we provide. To better understand what we do and how we do it, we created page that answers to the most common questions we receive. Find topic you are interested in below. If this page does not answer all your questions, please do not hesitate to contact us directly and we will be glad to help you with all your questions.
Click here for Contact Us form.  |
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Janitorial and Maid Services
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Why should we choose your company for cleaning our facility?
Comfort Services' cleaning program is designed around the client. Our philosophy promotes the concept that everyone in our organization is responsible for quality. We focus on the continual improvements to the process.
What if we need cleaning services at some specific time or day of the week?
The cleaning schedule can be customized to your individual needs, whether you need a one time spring-cleaning, special event cleaning, or daily/weekly/biweekly/monthly cleaning.
Do you provide services for residential customers?
Yes, we provide services for both residential and commercial customers. We create cleaning program for each individual customer, so the cleaning service meets all your needs.
How do you handle customer satisfaction?
Customer satisfaction is the most important aspect for our company. Comfort Services' representatives regularly call our customers to see if there are anything we should improve. We always welcome any feedback from our customers and if we get one, we address the issue immediately. |
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Carpet and Rug Cleaning
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How is your method of carpet/rug cleaning different from others?
We are using Low Moisture Soil Extraction method. This method is better for carpets and rugs because:
-Uses dry foam - not gallons of water!
-Cylindrical brush cleans down to the base of the carpet (unlike rotary brushes which merely cleans the surface!)
-Vacuums immediately - powerful suction lifts out dirt laden foam in seconds.
How long will my carpet/rug dry?
Because we are using dry foam your carpet or rug will dry very fast - in about an hour.
Is there any damage can be done to the carpet with your cleaning?
The equipment we use applies a dirt-emulsifying low moisture foam, brushes it thoroughly into the carpet and removes both foam and dirt immediately before it can sink back down into the carpet. There is no danger of shrinkage, dry-rot, browning or mildew.
Remember; steam is just a lot of hot water, "rotary brushes" just take dirt for a joy ride, and bonnet methods only superficially clean the surface. Only the LMX cleans deeply with a low moisture foam and then removes dirt and foam immediately.
Do you remove stains?
We remove most of the stains. Sometimes, there are some stains that cause discoloration of the carpet. In this case we are unable to remove the stain.
Do you charge for the areas you don't clean?
No! We never measure areas that will not be cleaned. For example, if you have some furniture that will not be moved, we do not charge you for that space. Our prices are very reasonable and honest.
Do I need to do anything with carpet before you come to clean?
Yes, you have to pick up all small items from your carpet, and for best results we recommend you to vacuum your carpet before we come to your house. |
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Upholstery Cleaning
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Why should I use your company for upholstery cleaning?
Beacuse we use unique equipment for upholstery cleaning that gives us opportunity to provide the best cleaning. Low moisture foam, aided by counter-rotating brushes, completely deep cleans upholstery fabrics. Some of the advatages for your upholstery are:
-Super-fast drying
-No over-wetting dangers
-Seating goes back in use almost immediately
-No sticky, re-soiling residue remains
What fabrics can you clean?
The Esprit System we use is safe to use on all fabrics, even delicate ones like velvet, silk, satin, cotton print and Haitian cotton. Leather too! Other use areas include fabric covered office partitions, stairs and risers, and vehicle interior cleaning.
How long will my upholstery dry?
Fabrics will dry extremely fast. Our unique system's cleaning agent is only 10% moisture when applied, with only minutes of drying time. |
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Walls and Ceilings Cleaning
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Why should I call you to clean my walls or ceilings?
We clean walls and ceilings using the world renowned Von Schrader machine process; it’s fast – six times faster than bucket and sponge washing and much more thorough. Our company will be in and out so quickly you’ll hardly notice. What’s more, your walls will look freshly painted – spotless; make your entire premises look more attractive and inviting.
What types of walls and ceilings do you clean?
Comfort Services cleans all types of wall and ceiling surfaces, like stucco, painted, unpainted, wallpaper, ceramic tile, stainless steel, acoustical tile, and more.
What chemical do you use?
We use non-toxic biodegradable detergents that act like cleaner/sanitizer and are perfect for hotels, hospitals, day care centers, health care institutions, businesses, etc.
Do you remove odors?
Yes, we can clean, sanitize, disinfect and deodorize your walls and ceilings at the same time. |
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Air Duct Cleaning
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Why should I clean my air ducts?
Indoor air pollutants such as dust mites, mold, mildew, animal dander, and smoke are just some of the irritants that are circulated through today’s air tight homes. Many of these contaminants are circulated through the central air systems in modern homes and can aggravate asthma and allergies. What can you do about this? Clean your air ducts!
How can the contaminants be removed from my air duct system?
The advanced cleaning method we use is the only one available that brushes and vacuums at the point of contact, eliminating the use of harsh chemicals such sealers. You will be left with the assurance of fresh, clean and virtually contaminant-free air in your home and office.
Is it normal that when I turn my heater/air conditioner on first time after cleaning, I am getting some dust out?
Yes, it is normal to see some dust when you first turn your heater or air conditioner on after we cleaned your air ducts. Since the brush used in our machine is very powerfull, some small amount of dust can gets to the furnice, and when unit is turned on, you may see a little of dust.
Do you clean furnice?
No, our company cleans only air ducts, not the furnice. You need to contact licensed HVAC company to clean your furnice.
Do you clean any size of air ducts?
No, we can clean your air ducts if the size of the air registers you have is no less than 3.75 in x 9.5 in and diameter of the duct no less than 5.5 in. The reason for that is the brush we are using cannot fit into smaller ducts and register or it will be stuck inside.
Do you I need to do sanitizing of the air ducts after cleaning?
It is not necessary, but we highly recommend to do air duct sanitizing. This procedure controls odors and air quality associated with bacteria, mold, mildew, animals, smoke, etc. After sanitizing your air quality is much better and free of bacteria.
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